Blog details - ABNM HR

WAITER/WAITRESS

Location: AbujaJOB DESCRIPTION<ul><li>Greeting and serving customers</li><li>Providing detailed information on menus, multi-tasking various front-of-the-house duties, and collecting the bill</li><li>Take orders and deliver food and beverages to customers</li><li>Uplift the dining experience for customers</li><li>Must be polite with customers</li><li>Must be a team player and be able to effectively communicate with Kitchen Staff to make sure orders are accurate and delivered promptly</li><li>May be required to work shifts and/or occasionally during weekends and holidays</li><li>Ultimately provide an excellent overall dining experience to customers Making menu recommendations, answering questions, and sharing additional information with restaurant patrons</li></ul> Duties and Responsibilities<ul><li>Greet and escort customers to their tables</li><li>Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies)</li><li>Prepare tables by setting up linens, silverware, and glasses</li><li>Inform customers about the day’s specials and offer menu recommendations upon request</li><li>Up-sell additional products when appropriate</li><li>Take accurate food and drink orders, using a POS ordering software, order slips or by memorization</li><li>Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages (when necessary)</li><li>Communicate order details to the Kitchen Staff</li><li>Serve food and drink orders</li><li>Check dishes and kitchenware for cleanliness and presentation and report any problems</li><li>Arrange table settings and maintain a tidy dining area</li><li>Deliver checks and collect bill payments</li><li>Carry dirty plates, glasses, and silverware to kitchen for cleaning</li><li>Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations (e.g. parties)</li><li>Follow all relevant health department regulations</li><li>Provide excellent customer service to guests</li></ul> Skills and Requirements<ul><li>Proven work experience as a Waiter or Waitress</li><li>Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)</li><li>Basic math skills</li><li>Attentiveness, patience, and perseverance for customers</li><li>Excellent presentation skills</li><li>Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment</li><li>Active listening and effective communication skills</li><li>Team spirit</li><li>Flexibility to work in shifts</li><li>High school diploma; food safety training is a plus</li><li>Applicant must pass background check which includes providing 3 Guarantors and 3 Referees</li></ul> NB: Our background checks are rigorous and invasive, therefore, candidates who are notable to meet up with the background check requirement should not bother applying.

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WAITER/WAITRESS

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